Shipping policy

This policy sets out the delivery terms applicable to orders placed on the dododog.fr website.

1. DELIVERY AREAS DodoDog ships its products to:

  • Metropolitan France.
  • L'European Union (eligible countries specified at checkout).
  • United Kingdom

2. PROCESSING TIMES (PREPARATION) Before shipping, we need time to prepare your order, check the quality of the products, and pack them carefully.

  • Processing time: 1 to 2 business days (24/48h) after payment is validated. Once the parcel has been handed over to the carrier, you will receive a confirmation email.

3. TRANSIT AND TOTAL DELIVERY TIMES The total delivery time is the sum of the processing time and the carrier's transit time. It varies depending on the item ordered and the warehouse it is shipped from:

  • Metropolitan France: Transit time of 4 to 13 business days. The estimated total delivery time is therefore 5 to 15 business days.
  • European Union: Transit time of 4 to 13 business days. The estimated total delivery time is therefore 5 to 15 business days
  • United Kingdom: Transit time of 4 to 13 business days. The estimated total delivery time is therefore 5 to 15 business days

Important note: These timeframes are average estimates based on observed delivery times. During periods of high activity (sales, Christmas) or due to exceptional logistical constraints, these timeframes may be slightly extended.

4. DELIVERY FEES Standard delivery is completely free within mainland France, with no minimum purchase. For other destinations in the European Union, the exact delivery fee is calculated and clearly displayed during checkout, just before payment.

5. ORDER TRACKING Transparency is our priority. As soon as your order is shipped, you will receive an email containing a tracking number. You can track your package directly on the carrier's website.

6. DELIVERY ISSUES

  • Delay: If your package has not arrived after the estimated delivery time + 5 days, contact us. We will open an investigation with the carrier.
  • Incorrect address: DodoDog cannot be held liable for the inability to deliver if the address provided by the customer is incorrect or incomplete. Redelivery costs will be borne by the customer.
  • Package marked "Delivered" but not received: If tracking indicates "Delivered" but you have not received anything, check with your neighbors or building manager. If the problem persists, contact us within 48h.

7. DAMAGED PACKAGE (IMPORTANT) Upon receipt, if the package appears visibly damaged or open:

  1. Take photos of the package BEFORE opening it and of the product.
  2. Contact our customer service immediately, within 48 hours.
  3. If possible, note any concerns with the delivery driver when signing.

8. CONTACT For any questions about your delivery, please do not hesitate to contact us:

  • By Email: contact@dododog.fr
  • By Phone: +33 6 25 51 04 96
  • By Mail: DodoDog - 66 Avenue des Champs-Élysées, 75008 Paris, France